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Ofgem's procedure for determining disputes

Information on Ofgem's procedure for determining disputes.

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How to complain

This printable guide explains how to complain if you’re unhappy with the service from your energy company. We don’t deal directly with consumer complaints, but this guide tells you who to speak to...

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Ofgem guidance on the determination of disputes for use of system or...

This guidance sets out the procedure that Ofgem will generally follow for determining disputes between licensed energy network companies and their customers for use of system or connection to the gas...

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